ANALYST - HELP DESK/ IRVINE CA

  • Location
    Irvine, California
  • Job type
    Contract/Temporary
  • Category
    Information Technology - Help Desk / Technical Support

Adecco is currently assisting a local client in their search to fill an exciting Helpdesk role in Irvine, CA!  Apply now if you meet the qualifications listed below!

 

Contract Length: 3+ months 

Pay Rate: $25.00/hour

 

SUMMARY:

Provides computer support to end-users for PC, server or mainframe applications, and hardware by responding to and diagnosing problems through discussion with users. Includes problem recognition, research, isolation, resolution and follow-up steps. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties.

 

- Provide accurate and creative solutions to customer problems of moderate nature to ensure customer productivity.

- Assist in the resolution of customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction.

- Acquire and maintain current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.

- Attend and possibly assist in training sessions.

- Develop business and technical writing skills.

- Respond to after hour customer calls.

- Assist in maintaining Help Desk e-mail, by reading, opening/documenting information into tracking tickets and escalating to proper person or department.

- Assist in the developing and maintaining of a problem resolution knowledge base.

- Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

- Recommends systems modifications to reduce user problems. Escalates more complex problems to senior level.

- Errors may be difficult to detect and would normally result in loss of time or customer/user dissatisfaction.

 

SKILLS:

- Aptitude for providing excellent customer service.

- Good communication, problem solving skills and telephone etiquette.

- Ability to use Help Desk standards and follow guidelines, as well as help others interpret policy.

- Broad range of network, desktop and mainframe knowledge is highly preferred.

- Help Desk 2000 Certification as CHDP (Certified Help Desk Professional) within first year of employment.

- Maintains currency and high level of technical skill in field of expertise.

- Knowledge of basic System Administration functions.

- 2-4 years of directly related experience.

 

EDUCATION:

Two year technical degree or equivalent work related experience required.

 

CERTIFICATIONS:


CHDP

Certified Help Desk Professional

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply with Adecco” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.

 

If you have any questions surrounding the application process, please feel free to reach out to: Patrick Higgins @ patrick.higgins@adeccona.com

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_99_028082_11856418