AR Credit and Collection Specialist

Organize and prioritize collection activities for specified customer accounts.
Identify and make collection calls on past due accounts (Average 60 calls daily).
Research and resolve customer account issues.
Process credit card payments.
Manage a collections portfolio of 1,500 – 2,000 customers.
Handle incoming queue calls for other customer ranges and divisions, as needed.
Respond to requests for invoice and statement reprints.
Process customer refund requests.
Answer customer inquiries.
Process Telecheck transactions.
Within established guidelines, establish and monitor payment plans for past due customers, as needed.
Enter notes for all collection related activities.
Monitor order hold/credit control, and within established guidelines, make credit release decisions.  Otherwise, make appropriate recommendations to hold, release, etc.
Monitor customer accounts and purchases and provide credit limit change requests.
Monitor customer accounts and request apply’s/clean-up, as needed.
Interact with customer service personnel for resolution of billing errors.
Input on-line and interact with division and sales tax personnel for sales tax issues.
Interact with division personnel (shipping, customer services, etc.) and monitor/follow-up   for routine invoice, credit and statement related matters.
Set-up recurring credit card payments.
Perform routine downloads, as needed.
Interact with cash application personnel for routine cash application related matters.
Research and claim wire payments for applicable division.
Interact with customer master personnel for customer requested changes.
Process government invoices on-line, as needed.
Complete credit reference requests.
Equal Opportunity Employer

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Reference number US_EN_99_023348_483588