AR Credit Collection Specialist

New

AR Credit Collection Specialist 

Job descriptions

Include the following. Other duties may be assigned.

  • Organize and prioritize collection activities for specified customer accounts.
  • Identify and make collection calls on past due accounts (Average 60 calls daily).
  • Research and resolve customer account issues.
  • Process credit card payments.
  • Manage a collections portfolio of 1,500 – 2,000 customers.
  • Handle incoming queue calls for other customer ranges and divisions, as needed.
  • Respond to requests for invoice and statement reprints.
  • Process customer refund requests.
  • Answer customer inquiries.
  • Process Telecheck transactions.
  • Within established guidelines, establish and monitor payment plans for past due customers, as needed.
  • Enter notes for all collection related activities.
  • Monitor order hold/credit control, and within established guidelines, make credit release decisions.  Otherwise, make appropriate recommendations to hold, release, etc.
  • Monitor customer accounts and purchases and provide credit limit change requests.
  • Monitor customer accounts and request apply’s/clean-up, as needed.
  • Interact with customer service personnel for resolution of billing errors.
  • Input on-line and interact with division and sales tax personnel for sales tax issues.
  • Interact with division personnel (shipping, customer services, etc.) and monitor/follow-up   for routine invoice, credit and statement related matters.
  • Set-up recurring credit card payments.
  • Perform routine downloads, as needed.
  • Interact with cash application personnel for routine cash application related matters.
  • Research and claim wire payments for applicable division.
  • Interact with customer master personnel for customer requested changes.
  • Process government invoices on-line, as needed.
  • Complete credit reference requests.

 

Monthly procedures:

 

  • Complete and distribute monthly bad debt analysis with notes.
  • Identify, provide justification, and submit for approval accounts/amounts to be written off and turned over to third party collections.
  • Provide back-up and submit written off amounts to third party collections.
  • Print, process, and mail auto-pay and Grad statements.
  • Create and provide Interco statements and invoices, as needed. 
  • Identify and process invoices to be escheated (Abandoned property).                        EOE
$16 to 17hr depending on experience 
You may also summit your resume to Juan Mora at   juan.mora@adeccona.com or call 717.654.2855

  • Apply with Adecco

Reference number US_EN_99_023348_359847