Assistant Manager of Customs Brokerage

Reporting to the Brokerage Manager, the Assistant Brokerage Manager has responsibility for the day to day administration of an air/sea and land border operations team within the branch; assisting in managing the overall service delivery to the clients through ISF processing, release, classification, tracking and arranging delivery when needed; coordinating “single-point of contact” for the operations team; and ensuring client relationships are maintained through proactive client contact and superior customer service.

Duties include, but are not limited to:

Oversee staff operations to ensure performance within established timeframes, corporate standards, and complies with US Customs/PGA rules & regulations
Supervise the air/sea and land border operations team on a day-to-day basis. Responsible for staff scheduling, on-going coaching, guidance, performance feedback, training planning and development for the members of the team. Conduct performance appraisals on an annual basis and help team members put together their career development plan.

Ensure accurate and timely release/entry summary of all shipments for the designated client base. Must be able to learn and work in two different entry processing systems. May help as necessary to help the team meet its performance objectives.
Support business development efforts, including client visits as required

Deliver professional advice to both internal and external customers
Establish standards and procedures so that Customs entries, client billings, and operations as a whole are consistent, accurate, and timely
Manage duty and freight liabilities to ensure billed/paid amounts are precise and timely
Must be aware of changing regulatory requirements to properly inform clients or staff of impactful changes
Actively develop and implement process improvement opportunities for the program as a whole

Essential qualifications

Bachelor’s Degree preferred; high school diploma (or equivalent) required
Customs Broker License REQUIRED
2 - 3 years of supervisory or management experience REQUIRED
3 - 5 years of US Customs brokerage experience including strong working knowledge of air/sea and northern/southern border brokerage operations
Experience with OGA’s required; Minimum of 1 years of international logistics/transportation experience an asset
Must have client relation/client facing experience
Good interpersonal skills; Must effectively communicate with client and team members
Strong leadership and development skills
Extensive knowledge of Microsoft Office applications such as Excel, Word, Power Point
Analytical skills with problem solving ability; Ability to work in fast pace environment with large volumes of work is necessary

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Reference number US_EN_2_027892_138183