Assoc Customer Interaction Team 18618 GA

Adecco is currently assisting a local client in their search to fill an exciting Contract, Associate Customer Interaction role in Duluth, GA. Apply now if you meet the qualifications listed below!

Pay Rate: $12.49 per hour

Length of Assignment: 12 months (possible temp to perm)

Schedule: 9:30am – 6pm (30 min lunch break)

POSITION PROFILE

Responsible for providing excellent customer support and timely resolution to all customer inquiries in a high volume call/e-mail environment by utilizing knowledge of company products, processes and internal resources. Ensures proper documentation and customer satisfaction on all incoming inquiries.

JOB DUTIES AND RESPONSIBILITIES

• Handles inquiries and calls from external and internal customers on daily basis.

• Logs inquiries into Prospect System to establish tracking for future calls and ensures adequate documentation of the call for global access on a daily basis.

• Updates/changes basic customer account information on a daily basis.

• Utilizes logic/troubleshooting skills to resolve customer issues on a daily basis.

• Handles customer billing and invoicing inquiries on a daily basis.

• Works along side the assigned Customer Interaction Team Specialist to ensure proper handling of customer inquiries on a daily basis.

• Resolves open inquiries within the established timeframes through decision-making and coordination with other departments.

• Quickly and accurately routes requests requiring more than 15 minutes to the appropriate department.

• Backs up department team members as needed.

• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications)

• High school diploma or equivalent is required.

• Requires 1 year of business experience, including any combination of IKON and/or general business.

KNOWLEDGE, SKILLS AND ABILITIES

• Must have the ability to successfully complete the Initial Training program.

• Must have excellent customer service and communication skills.

• Must have working knowledge of systems, tools and applications.

• Must have the ability to review and understand instructions.

• Must have the ability to multi-task.

• Possesses a professional demeanor and positive attitude.

• Possesses computer proficiency in data entry.

• Possesses basic math skills.

• Possesses the ability to analyze and resolve 70% of customer inquiries within the 10-15 minute department standard.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.

• Requires daily contact with Branch Order coordinator, Branch Operations manager, Sales Professional Sales manager, Commission supervisor and Business manager about order processing, to resolve commission calculation/payment issues and to discuss workload/ training needs.

• Work assignments generally are routine and repetitive. General instructions are provided.

• Work has some occasional stress due to periodical or cyclical workload pressures.

• Some physical effort is required to remain in a sitting position for prolonged periods while concentrating on a specific task (i.e., driving motor vehicles, operating a keyboard or switchboard, etc.).

• Requires moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

FUNCTIONAL/TECHNICAL COMPETENCIES

• Action Oriented

• Adherence to Process

• Composure

• Customer Interaction

• Listening

• Problem Solving

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Laurie Czechowski, laurie.czechowski@adeccona.com, (631) 844-7620

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_022862_351585