Associate Client Support Rep/MN/JR996450

  • Location
    Duluth, Minnesota
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Office, Clerical & Administrative - Administrative Assistant

Expand your technical and customer service career as a Client Support Representative! Adecco is assisting a local Client in their search for motivated Client Support candidates. This opportunity is temporary with potential for hire. The Client Support Representative maintains efficient and effective communication with our subscriber through semi-annual training calls to assist the subscriber base in leveraging the digital tools we provide. In addition to customer education, the Client Support team members are responsible for the promotion of company services and products; such as, websites, domain names, sponsored ads, digital advertising and social media support. Don’t miss out on this great opportunity—if you meet the qualifications below click Apply Now!

Responsibilities of a Client Support Representative:

  • -Customer Relationship Management

  • -Maintain client relationships focused on customer satisfaction and retention

  • -Educate clients on product and program enhancements

  • -Compliance monitoring and management

  • -Create Corporate Client reports as needed

  • -Maintain and track communication with clients

  • -Support Client Relationship Manager and Client Services Manager as needed

  • -Complete additional projects

  • -Ongoing knowledge base of Compliance guidelines

  • -Ongoing product support

  • -Editor/tool knowledge base and support

  • -Guide customers through Corporate Client Intranets, policies and procedures

  • -Troubleshooting/ Case Management

  • -Entering issues for Development to further investigate

  • -Close case and follow up with customer on resolution

  • -Website Maintenance

  • -Review and process product upgrade requests

  • -Monitor adherence to Compliance guidelines

  • -May perform other duties/responsibilities as needed or assigned

  • Qualifications:

  • -At least one-year customer service experience

  • -Excellent written and verbal communication skills

  • - Customer service skills

  • -Sales, Marketing, and/or Collection experience is preferred

  • Compensation is $16 per hour. Hours of operation are between 8:00 AM and 8:00 PM, shifts vary.

    Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

    Click on Apply Now to be considered for this Client Support Representative job in Duluth, MN or you can visit our website to search for other opportunities that are currently available.

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

    • Apply with Adecco

    Reference number US_EN_1_020956_11821175