Associate Fraud Specialist

  • Location
    Cincinnati, Ohio
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco, a division of the world leader in the recruitment of office and finance professionals is currently recruiting for a Contract, Associate Fraud Specialist job for our client located in Cincinnati, OH 45249. See the job description below and apply immediately if interested! Pay rate: $12.25 per hour Shift: Available schedules have start times between 08:00am -11:30am with a minimum of one working weekend day. Duration: 3 months General Function: Associate Fraud Specialists aid in the prevention of Debit or Credit card fraud losses for over 1,000 Financial Institutions. Specialists will field inbound calls to finalize cases of suspected fraudulent activity. After brief questioning the Specialists may permanently block a card to mitigate additional fraudulent activity or remove a block to facilitate legitimate spending at the point of sale. This interaction is often the first interaction in a sequence and is critical in the overall resolution of the situation. Job Responsibilities An Associate Fraud Specialist’s main priority is to service cardholders via inbound and outbound phone calls in relation to possible fraudulent activity on their Debit card. Associates must utilize soft skills, be empathetic, ask clarifying questions and provide accurate information. Associates may permanently block a card to mitigate additional fraudulent activity or remove a block to facilitate legitimate spending at the point of sale. Either scenario requires strict adherence to procedures in order to ensure a positive customer experience. KNOWLEDGE/SKILLS: Up to two years experience in Card Fraud Services or related field. High school diploma or equivalent. Excellent oral and written communication skills. Strong PC knowledge, including MS Office, Word, and Excel. Strong organizational skills and attention to detail. Ability to maintain professionalism in stressful and confrontational situations. WORK ENVIRONMENT: Normal office environment with little exposure to dust, noise, temperature and the like. Extended viewing of CRT screen. HOW TO APPLY: Candidates interested in this position should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Laurie Czechowski by email at laurie.czechowski@adeccona.com . Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however your resume must be received via the “apply now” button included within to be considered. The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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