Austin TX/ Customer Support Services Rep II

  • Location
    Austin, Texas
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Rep role in Austin, TX!  Apply now if you meet the qualifications listed below!

 

Contract Length: 7+ months 

Pay Rate: $16.00 - $20.00/hour

 

SUMMARY:


Under close supervision, receives various inquires from health care professionals and direct customers. 
Customer Service Representatives (CSRs) serve as first-line representatives responsible for handling inbound/outbound call inquiries, processing transactions, and act as subject matter experts as needed. 
Representatives are responsible for being on the New Accounts phone queue, set up and maintenance of SAP customer accounts, and verifying physician medical licenses. 

Provides excellent customer service while acting in a professional and courteous manner at all times. 
Research and accurately create and update SAP Customer Master database files to meet customer's special requirements and to ensure integrity of the database. 
Validate all incoming data on new account request form and updates all status as required. Determine correct account linkages to ensure accurate order processing and reporting. 
Ensure proper research is conducted and guidelines are followed for residential addresses. Research and validate physician licensing information for all account creations. 
Create and update license validation accounts and/or gel certifications accounts as needed. Effectively manage the CRM and Docusign process to ensure data packets are received complete and not altered prior to account creation. 
Ensure customers are set up for functionality on Allergan Direct and AllerganOne as well as email invoice requirements. 
Reads, analyzes, and interprets common scientific or technical information, financial reports and legal documents. 

Education and Experience 
• High School diploma required; associate’s or bachelor’s degree a plus 
• Experience working with Microsoft Office Suite. 
• SAP or other ERP experience preferred. 
• Experience with continuous improvement projects preferred. 
• Medical Device or Pharmaceutical experience strongly preferred. 

Additional Skills and Abilities 
• Skill in demonstrating professional phone manner 
• Previous leadership roles or demonstrated ability to lead 
• Experience working in a team-oriented, collaborative environment 
• Ability to communicate effectively, orally and in writing, with employees and all other internal/external contacts 
• Ability to learn and adapt to new technologies and changing processes 
• Excellent organizational skills and ability to prioritize 
• Ability to take initiative and make decisions 
• Ability to effectively handle and lead multiple tasks/projects independently 
• Perform accurate and complete work, within deadlines, with or without direct supervision 
• Ability to memorize key details regarding eligibility and qualifications for multiple programs

vision to monitor, moderate noise levels and frequent business travel. Work is performed in an office environment.

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply with Adecco” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.

 

If you have any questions surrounding the application process, please feel free to reach out to: Patrick Higgins @ patrick.higgins@adeccona.com

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



  • Apply with Adecco

Reference number US_EN_99_028082_11855312