Auto Tech I

Provide claim adjudication and problem resolution in the VPS Contact Center – 90% 
1. Responds to and resolves issues encountered by clients and customers in a timely and positive manner. This involves mostly inbound calls, but may also include outbound calls, email, fax and chat 
2. Ensures that all customer/client requests are responded to in a timely manner, and meaningful solutions are proposed and implemented 
3. Adheres to standards for effective job performance and development 
4. Gains and maintains in-depth understanding of VPS products, clients, systems and applications 
5. Ensures compliance with ISO, SOX, PCI and other applicable internal and external audits and/or contractual obligations 
6. Adjust and document all claims within departmental standards and in accordance to applicable laws and policy provisions to ensure compliance with all Department of Insurance Regulations 
7. Process claims with accuracy to confirm coverage by reviewing all available tools including contract and web based applications to resolve complex issues and refer any issues as necessary to senior level adjusters or supervisor 
8. Adjudicate claims with accuracy, by working directly with the repair facility, inspection and parts vendors and multiple other resources to ensure proper claims adjudication within departmental standards 
9. Document reasons for denial or authorization of claim in accordance with policy conditions and quoting policy language to the correct parties in a timely manner within authority level and seek approval when above authority 
Basic Qualifications 
• High school diploma or GED 
• 2 years of automotive technician or service advisor experience 
• 2 years of computer experience using multiple windows applications 



 

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Reference number US_EN_99_025383_350797