B2B Collections Specialist

Adecco Staffing is assisting a local client in Bonita Springs in their search for B2B Collections Specialist. This role is a Temp to Hire opportunity for the right candidate.

Job Summary Customer Account Specialist ensures that the best collection effort is expended on customer accounts to maximize cash collections and minimize Days Sales Outstanding DSO.

This position reports directly to the Collection Manager and primary focus is to manage accounts assigned in your portfolio to pay within stated customer terms. Solid B2B collections experience is needed as well as excellent customer service, negotiation skills and attention to detail are required to help promote long term business relationships with our customers and Internal Business Partners.

Solve delinquencies on accounts within your portfolio.
Proactively initiate escalated customer contacts to reduce open Accounts Receivable.
Build and maintain relationships with Internal Sales Management Teams and external customers
Provide support to team members to maintain awareness of target KPIs.
Utilize appropriate judgment in processing adjustment disputes, resolving unapplied payments and possible account suspension due to nonpayment. Take proactive measures to escalate noncollectable accounts and bring material changes to department heads regarding financial position of customers.
Assist with on boarding of new customer contracts and documentation of special handling accounts.
Assist in projects, process improvements, and other collection related tasks as identified by management.

Professional Experience
2+ years experience managing B2B collection portfolios

B2B Collections experience
Professional Telephone Etiquette
Advance Microsoft Excel and Word
Strong sense of Urgency and Customer Focus
Skilled in both Verbal and Written Communication Organizational and Time Management Skills
Ability to work with minimal supervision and think logically & constructively Creative Problem Solver

Adecco provides one of the most comprehensive benefits package in the industry to temporary workers. Equal Opportunity Employer Minorities/Women/Veterans/DisabledĀ 

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Reference number US_EN_99_020494_567431