Back Orders Handler/Processor

Adecco is assisting a global auto manufacturing client searching for Backorder Handlers in Greensboro NC.

If you enjoy working for a fast- paced cutting edge global corporation, then Apply Now if you meet the qualifications listed below!

Position: Backorder Handler
Location: Greensboro NC
W2 Contract: 9 months
Hours: Business M-F

Pay Rate: $20 per hour

Overview Description:

The purpose of this job is to expedite all unavailable stocking and non-stocking parts to the Auto Dealer network for specific Business Areas. This person is responsible for the quality and efficiency of determining the best method for delivering a part on an existing parts order including escalating situations. This position reports to the Backorder Recovery Supervisor and also works closely with Parts Services Order Desk.

Essential Functions

Handle multiple complex priorities of significant impact to the company with an appropriate sense of urgency.
Ensure all unavailable parts ordered are resourced and delivered ASAP in the most efficient, cost effective way to satisfy the needs of the Customer.
Strong working relationship with Suppliers, Manufacturing Facilities, Purchasing, Procurement, Parts Planning, Pricing, Specifications, etc.
Strong working knowledge of Supplier and Client’s Parts, like Volvo and Mack mainframe systems, AS400, SPM, Filemaker, DFS (Dealer Facing System - Compass), LPA processes, etc.
Coordinating/monitoring and processing parts class 1 and 2 backorders for the specific Business Areas.
Fully engage with the Emergency Services and Parts Services Order Desk Teams, ensuring work flow is implemented and streamlined, thereby minimizing down time for the end user/Customer.
Identify, report, and implement continuous process improvements which will ensure efficiencies in backorder recovery performance.
Meet team performance targets (KPI’s-Key Performance Indicators) for assigned customer base.
Other duties as assigned by management.


Bachelor’s degree in Business Administration preferred.
3-5 years of experience working to find and expedite parts for Dealers/Customers preferred.
Excellent computer skills, (Mainframe and Microsoft Windows environment).
Must exhibit accuracy and timeliness in the performance of assigned duties.
Basic negotiating skills supported by strong written and verbal communication skills.
Innovative problem solving, research and analytical skills.
Excellent computer skills, (Mainframe and Microsoft Windows environment).

**Must be eligible to work for any employer in the U.S. without sponsorship / no corp to corp or 3rd party contracting arrangement / Adecco W2 only.

***Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.

How to Apply: Click on “Apply Now” to be considered for this position or other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed below. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please reach out to:

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k)and Insurance Benefit Plans.

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Reference number US_EN_2_022862_409714