Banking Customer Care Center

Ring ring. That’s opportunity calling for you. We’re hiring for call center representatives in Batavia, NY. Call center representatives are important, really important, for making sure the world’s best companies have the best reputation.  We’re looking for enthusiastic problem solvers – if you love talking with people and helping them find a solution, we want to hear from you.

 

Here are some of the responsibilities you’ll have:

  • Managing a high volume of calls with varying degrees of questions or concerns. You’ve got this!
  • Identifying and resolving complaints – this is your chance to be a creative in finding a solution.
  • Providing direct customer service with focus on internet banking support
  • Use computer system to track customer interactions, record details of inquiries, complaints, or comments, as well as actions taken. Organization is key.

 

These are the qualities we’re looking for in a call center rep:

  • Above all, friendly. It isn’t always easy, but the key to success is helping a customer turn a frown upside down.
  • Skilled at problem solving and conflict resolution – no matter what is thrown at you, you keep a cool head.
  • Adept at communication. After all, there’s a reason somebody is calling. They’re just looking for somebody willing to listen and give them an explanation.
  • High school diploma or equivalent
  • Minimum of 1 year banking or related customer service experience is required.
  • Must be proficient in reading, writing, mathematic and problem solving, and great interpersonal and communicative skills.
  • Must have knowledge of bank consumer products and have data entry skills.

 

So, a little bit about us. We’re the worldwide leader in staffing, but it’s only because of all the great people we have working with us. We place over 70,000 people with the world’s most well known companies every day, but that’s not enough. Why? We think everybody deserves a chance to find a good job. To work on your terms. To better your situation. To get benefits, regardless of whether you’re temporary.

 

Does this all sound good to you? If you ask us, we’d make a great team. Isn’t it kind of ironic that the way to get started is to pick up your phone and give us a call? Our friendly experts are ready to get you in at a great job, so the ball is in your court.

  • Apply with Adecco

Reference number US_EN_99_027330_473505