Benefits Administrator

  • Location
    Irvine, California
  • Job type
  • Salary
    $ 23 - $ 25 / Hour
  • Category
    Accounting & Finance - Insurance Operations

Benefits Administrator

Location: Irvine, CA

Pay Rate: $23-$25/hour (depending on experience)

Duration: 1 year Assignment


Adecco is assisting a local client in their search for Benefits Administrators. The main objective for a Benefits Specialist is to provide our client base with “Employee Level Service” as it relates to the administration of their benefit programs. This service includes managing all aspects of benefit eligibility for a group of clients, taking escalated employee calls that are transitioned from the Call Center, providing deduction information to payroll, and handling level 1 claims issues. Apply now if you believe you meet the qualifications! 


Client Requirements:

  • Handle participant issues and overflow calls from Call Center
  • Report payroll changes to client on a weekly basis by providing updated confirms and/or reports
  • Prepare and send out new hire packets and mailings and maintain ample supply of materials for distribution
  • Assist employees with claims questions, EOB explanation, and claims re-submission to carriers
  • Coordinate details of any escalated issue to Sr. Benefit Administrator that may require use of ProView’s Incident Documentation
  • Expertly and swiftly resolve employee health and welfare benefit plan issues and assist with overflow calls from the Call Center


Internal Processing:

  • Ensure that all internal/external inquiries are responded to and resolved within established guidelines
  • Process all Benefits related transactions within the client set up (i.e. New Hires, QSCs, OADs, Court Orders, LOAs, Terminations)
  • Monitor ACA eligibility
  • Process, audit and maintain benefits administration systems daily
  • Scan and file all employee documents.
  • Respond to all client service tickets on daily basis
  • Audit Global activities including, new hires, termination notifications and changes to carriers daily
  • Database testing for eligibility management
  • Process LOA and Retiree enrollment changes
  • Follow all document retention and filing policies and procedures to ensure details of all employee discussions and transactions are properly recorded and stored


Carrier requirements:

  • Contact Carrier Reps on outstanding issues pertaining to employee level service
  • Review carrier invoicing prior to client delivery by the Billing Dept.
  • Complete discrepancy resolution for assigned issues
  • Review each carrier discrepancy report after an electronic feed has been passed
  • Escalate carrier plan availability issues to Sr. Benefit Administrator


Minimum Qualifications (KSA’s - knowledge, skills and abilities)


  • High school degree required
  • Associate or Bachelor’s degree or HR certification preferred
  • CA Life and Health Insurance Agent License REQUIRED 


  • At least 1-3-year experience within an employee benefits environment (i.e., carrier, employer HR, consulting)
  • Knowledge of all benefits—company paid and voluntary at an eligibility processing level
  • Strong working knowledge of Microsoft Excel required
  • Strong working knowledge of Microsoft Word, Access preferred

Specific Abilities, Skills and Knowledge

  • High attention to detail
  • Ability to handle documents with confidentiality and security
  • Ability to work within a metrics-driven, transactional type environment
  • Ability to multi-task and prioritize activities
  • Ability to learn new computer software
  • Team player
  • Proficient in Microsoft Office
  • Requires proven good customer service skills, written and phone
  • Good oral and written communication skills
  • Good problem solver
  • Knowledge of applicable laws and regulations regarding health and welfare 

Nonessential Functions

  • Provide input on work-flow and quality improvement process

Success Factors

  • Effective Team Player
  • Excellent Communication
  • Ability to adapt to change
  • Support departments with special projects
  • Takes initiative
  • Excellent time management
  • Great attitude
  • Excellent Prioritizing skills
  • Promptness
  • Tolerates stress
  • Cooperative

Adecco provides one of the most extensive benefits packages in the Staffing Industry

Equal Opportunity employer

  • Apply with Adecco

Reference number US_EN_99_020460_11935078