Benefits Representative

  • Location
    Irvine, California
  • Job type
  • Category
    Education, Human Resources, Training - Payroll / Benefits

Adecco is currently assisting a local client in their search to fill an exciting Benefits Representative I role in Irvine, CA! Apply now if you meet the qualifications listed below.

Position Summary:
The responsibility of a Benefits Representative I is to ensure our clients’ employees receive quick and accurate responses to inquiries related to their health insurance plans.

Job Duties:

Escalate issues of increased complexity, according to department standards, to the applicable internal client service contact
Act as a liaison among the member, client, service provider, and the healthcare organization when necessary
Assist members by helping them decipher benefit plan documents, describing their benefits, explaining the applicable benefit plan policies and/or procedures, and referring them to the appropriate service representatives
Document member and client communications in the client management services tool according to department standards
Resolve eligibility-related discrepancies by updating the carriers with the correct information
Process qualified status changes by sending updated information to the applicable carriers and updating related benefits administration systems
Assist members with benefit claims resolution by coordinating with the carrier or the assigned benefits administration team member to escalate the claim for further research and completion
Research and complete daily assigned client services tickets
Communicate and follow-up with team members regarding outstanding issues or client service management tickets
Maintain excellent attendance and punctuality according to department standards

Must Have:

High school diploma or equivalent
California Life and Health Insurance Agent License REQUIRED
Excellent customer service and training skills
Exceptional telephone etiquette and communication skills in a call-center environment including, but not limited to: listening without interrupting, using a clear and audible voice, using an appropriate and inoffensive tone of voice, communicating enthusiastically (when appropriate), using proper grammar and appropriate terms, using language that is easily understood by the receiving participant, and using the proper rate of speed when speaking
Exceptional oral and written communication skills
Strong problem-solving skills
Intermediate typing skills (approximately 40 WPM)
Intermediate computer skills, including the use of Microsoft Office (Word, Excel, Access)
Ability to communicate and respond calmly and professionally
Must be able to screen details and identify potential discrepancies
Must be able to clearly communicate in the English language
Bilingual in Spanish is a plus

Shift Start/End Time: TBD

How to Apply: Click on “Apply with Adecco” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to

If you have any questions surrounding the application process, please feel free to send an email to:

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_404980