Bilingual Claims Analyst

  • Location
    Phoenix , Arizona
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temporary


Adecco is currently assisting a local client in their search for some OUTSTANDING Bilingual Claims Specialist in Phoenix, AZ! Apply now if you meet the qualifications listed below!


Claims Initiation Analyst II: Claims Analyst II:


Receives incoming calls and assists customers with questions or issues regarding potential billing dispute and/or fraudulent related activity on their credit card account
Takes appropriate action based on an evaluation of the customer's needs which may include, filing a new claim(s), updating and follow-up on existing claim(s), and/or reviewing appeals on denied claims
Takes personal ownership to ensure that customer requests are processed quickly and efficiently, while maintaining compliance with industry regulations and bank procedures


Responsibilities include but are not limited to:


Initiating claims using multiple systems and tools, providing first call resolution on inquiries, and may assist the customer in resolving disputes directly with the merchant
May debit or credit customer's accounts, as appropriate May research and resolve other general customer account inquiries as appropriate and/or escalate issues on the customer's behalf while providing world class customer service
Understand and adhere to established service level agreements and set appropriate expectation with the clients and customers regarding the claims process
Ideal candidate will have credit card knowledge in a customer service contact center


CSR Bilingual assessment required to be considered


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Jenifer Robinson at Jenifer.robinson@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


  • Apply with Adecco

Reference number US_EN_2_022862_397578