Bilingual Collections Representative

  • Location
    Chandler, Arizona
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco, a division of the world leader in the recruitment of office and finance professionals is currently recruiting for an Bilingual Collections Representative in Chandler, AZ This opportunity is working with one of our premier clients.

Apply now if you meet the qualifications listed below!

Position Details:
Position: Bilingual Collections Representative
Shifts: 12pm-9pm Mon-Thurs, 8am-5pm Fridays, every other Saturday
Training: 3 weeks classroom, 8am-5pm, Mon-Fri; 2 weeks OJT 12pm-9pm Mon-Thurs, 8am-5pm Fridays
Location: Chandler, AZ
Pay: $17.28/hr.


Job Description:
The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans.

This is a position in a high volume call center environment.
Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system.
Collectors also work within a structured team setting.
Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers.
Monthly incentive opportunities are available based on performance towards set monthly goals.
Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.

***MUST COMPLETE CUSTOMER SERVICE/CALL CENTER ASSESSMENT AND SCORE 80% OR BETTER

Required Skills:



Excellent oral and written communication skills
Strong negotiation skills
Excellent organizational skills
Ability to multi-task
Must be able to work in teams
Self-motivated and results-oriented

Desired Skills:


Previous collections experience


College degree, desired but not required


Desire to resolve customer issues is a must


Home loan experience preferred



For additional questions about this position, please contact Elena Jarvis by email at Elena.Jarvis@adeccona.com.


Adecco offers a competitive benefit package.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume.

  • Apply with Adecco

Reference number US_EN_2_022862_399572