Bilingual Collections Representatives (Spanish/English)

Adecco is currently assisting a local client in their search to fill several Bilingual Collections Representatives (Spanish/English) openings in Newark, DE!

Apply now if you meet the qualifications listed below!

The Bilingual Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.

Required Skills:
1. Excellent communication skills
2. Customer Service focus
3. Ability to understand and discuss personal and financial difficulties
4. Ability to recommend and negotiate payment arrangements
5. Demonstrated ability to work in a fast paced environment
6. Strong computer skills
7. Bilingual English/Spanish

Desired Skills:
1. Previous collections experience
2. Previous customer service experience
3. Strong negotiation skills

Pay rate $18.36/hr
Work Schedule: Will be an 8 hour shift between the hours of 8am-8pm Monday - Friday
Training: Will participate in current training program8am – 5pm M – F first 4 weeks

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

If you have any questions surrounding the application process, please feel free to reach out to: Jenifer Robinson at

For other opportunities available at Adecco, please go to
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Reference number US_EN_2_022862_412264