Bilingual CSR II Newark DE

Adecco is currently assisting a local client in their search to fill an exciting Bilingual (Spanish) Customer Service Representative II in Newark, DE 19711! Apply now if you meet the qualifications listed below!

POSITION SUMMARY

Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills. May require advanced problem-solving skills and involve cross selling or up selling other financial products.

REQUIRED SKILLS

  • Requires 1 to 3 years of customer services and/or collections experience
  • Requires basic knowledge of the organization, products and/or services
  • Excellent communication and problem-solving skills
  • Solid understanding of the Inbound Call Center
  • Ability to adapt quickly to change
  • Proven ability to meet and exceed productivity and quality monitoring goals
  • Excellent PC skills
  • Must be a team player
  • Ability to seek solutions for customers in a fast-paced environment

DESIRED SKILLS

  • 1+ years of customer service experience
  • 1+ years of telephone sales experience
  • 1+ years of financial industry or mortgage servicing experience
  • Collections experience

Role: Contract

Title: Bilingual Customer Service Representative II

Location: Newark, DE 19711

Pay: $17/hr

Start: 12/3/18

Shift: Interest candidates should be flexible for ALL of these shifts: M - F 8am – 5pm, 10am – 7pm & 11am – 8pm

Duration: 12 months

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed below. For other opportunities available at Adecco go to www.adeccousa.com .

If you have any questions surrounding the application process, please feel free to reach out to: Lisbeth Vences at lisbeth.vences@adeccona.com. You can also email your most current resume in word format to the email listed.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_022862_359696