Bilingual Customer Service

New
  • Location
    Lexington, North Carolina
  • Job type
    Contract/Temp to Hire
  • Salary
    $12.00/Hour
  • Category
    Call Center & Customer Service - Customer Service

Adecco is assisting a local client recruiting for a Bilingual Customer Service Representative Lexington, NC. This is a Temporary to hire opportunity. As a Bilingual Customer Service Representative you will be responsible for completing a variety of tasks within a customer service environment . If you meet the qualifications listed below please Apply Now!


JOB DUTIES:
Answer incoming customer calls and provide assistance registering their adjustable bases.
Gather customers information and determine by evaluating and analyzing the issues that they are having, providing instructions on programming issues to troubleshooting issues with their bases.
Process accessory orders, parts orders, tracking shipments via UPS for customers.
Possess general knowledge of call center processes and procedures as it relates to customer inquiries, including product use and warranty information, reviewing and processing warranty claims and returns, triaging and diagnosing issues with their adjustable bases, determining part(s) needed for resolution, and setting up services.
Provide a delightful consumer experience by engaging with the consumer with accurate, timely and professional responses/resolutions.
Hold themselves accountable for each consumer contact, striving for first contact resolution, while taking ownership of the consumer experience.
Other primary duties and responsibilities include the following; however, Management reserves the right to assign or reassign other appropriate duties to this job at any time. This document excludes the marginal functions of the position that are incidental to the performance of fundamental job duties

DESIRED SKILLS/EXPERIENCE:
Must be able to speak and understand both English and Spanish.
Has developed knowledge and skills through training or related work experience. Often entry level for those with work experience in the skill area.
Applies experience and skills to complete assigned work.
Works within established procedures with a moderate degree of supervision.
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
To perform this job successfully, the employee must be able to perform each essential duty and responsibility satisfactorily. The requirements herein are the minimum levels of knowledge, skills, and/or abilities required.

Pay Rate $12 per hour
Must be able to work between the hours of 8am-8pm

Adecco is assisting a local client recruiting for a Bilingual Customer Service Representative Lexington, NC. This is a Temporary to hire opportunity. As a Bilingual Customer Service Representative you will be responsible for completing a variety of tasks within a customer service environment . If you meet the qualifications listed below please Apply Now!


JOB DUTIES:
Answer incoming customer calls and provide assistance registering their adjustable bases.
Gather customers information and determine by evaluating and analyzing the issues that they are having, providing instructions on programming issues to troubleshooting issues with their bases.
Process accessory orders, parts orders, tracking shipments via UPS for customers.
Possess general knowledge of call center processes and procedures as it relates to customer inquiries, including product use and warranty information, reviewing and processing warranty claims and returns, triaging and diagnosing issues with their adjustable bases, determining part(s) needed for resolution, and setting up services.
Provide a delightful consumer experience by engaging with the consumer with accurate, timely and professional responses/resolutions.
Hold themselves accountable for each consumer contact, striving for first contact resolution, while taking ownership of the consumer experience.
Other primary duties and responsibilities include the following; however, Management reserves the right to assign or reassign other appropriate duties to this job at any time. This document excludes the marginal functions of the position that are incidental to the performance of fundamental job duties

DESIRED SKILLS/EXPERIENCE:
Must be able to speak and understand both English and Spanish.
Has developed knowledge and skills through training or related work experience. Often entry level for those with work experience in the skill area.
Applies experience and skills to complete assigned work.
Works within established procedures with a moderate degree of supervision.
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
To perform this job successfully, the employee must be able to perform each essential duty and responsibility satisfactorily. The requirements herein are the minimum levels of knowledge, skills, and/or abilities required.

Pay Rate $12 per hour
Must be able to work between the hours of 8am-8pm

  • Apply with Adecco

Reference number US_EN_1_027934_11753077