Bilingual Customer Service Rep

Adecco is currently assisting a local client in their search to fill an exciting Bilingual Customer Service role in Earth City, MO! Apply now if you meet the qualifications listed below!

Bilingual Customer Service Rep (French)
6 months (contract)
Monday – Friday 8:00am – 5:00pm

Essential Duties and Responsibilities:
•Provide excellent customer service to our clients
•Bi-lingual – must be fluent and able to conduct business both written and orally in English and French
•Analyze individual questions regarding information provided to us by our clients and in turn, supply this information upon request to the state.
•If information is unavailable at the time of the inbound call, create the necessary request in our processing platform and electronically distribute it to the appropriate CSR.
•Provide any requested document or materials to the state via e-mail, fax, or mail.
•Document details of client calls while on the phone, inputting this directly into the system for future review.
•Act in a courteous and professional manner in performing job functions.
•Escalate matters, as necessary, to department supervisors.
•Clerical procedures necessary to accomplish the essential functions of the position
•Any special projects and miscellaneous duties assigned by management
•Accurately communicate call and/or special project status to supervisor. Regular attendance is an essential function of the job and is required (i.e., must be prompt for shifts, must be logged into queue at start time, must have daily transportation available).
•Ability to grasp and communicate full scope of TWN product and services

Required Competencies:
•Must possess the ability to function in a fast-paced, demanding, high growth environment, and be client-satisfaction oriented.
•Must show excellent attention to detail.
•Must maintain the highest level of integrity, courtesy, and respect while interacting with clients, employees, and business contacts.
•Must adhere at all times to security requirements.
•Must exhibit strong organizational, problem-solving, and analytical skills.
•Must have experience with email and be able to navigate with common desktop software such as Outlook
•Must have excellent listening, oral, and grammatical communication skills.
•Must have strong interpersonal skills and professional attitude.
•Must be able to understand and use new technologies quickly.
•Ability to organize work duties and perform job functions independently.
•Ability to meet productivity standards
•Knowledge and practical use of desktop applications software
•Previous experience utilizing a PC with proficient use of a mouse and keyboard.
•Ability to navigate between multiple applications and utilizing a dual monitor work station.
•Accurately transcribe on a screen while listening to callers
•Type 45wpm
•Flexibility to possibly work a routing shift with days and evening hours subject to change
•Excellent listening, oral, spelling and grammatical communication skills in both French and English languages

Physical Requirements / Environmental Factors:
•Largely sedentary position requiring medium to heavy keyboarding
•Position requires 100% of time being on the phones
•Temperature in the service center is 72 degrees. We are a business casual environment. Please refer to “Dress Code” document.
All cell phones must remain completely out of sight at all times while in service center.

Education:
•High School Diploma or GED
• 6 month minimum previous in-bound call center experience with an emphasis on customer service preferred

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to Arielle Thurston at Arielle.Thurston@adeccona.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_407325