Bilingual Customer Service Representative

  • Location
    Colorado Springs , Colorado
  • Salary
  • Category
    Call Center & Customer Service - Customer Service
  • Job type

Adecco is currently seeking qualified applicants for Bilingual English/Spanish (READ, WRITE AND SPEAK) Customer Service opportunity in Colorado Springs, Co.

This position provides customer service in a contact/call center in support for the government
Essential Job Duties:
• Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information
• Utilize standard technology such as telephone, email, and web browser to complete work tasks
• Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers
• Assist callers
• Refer escalated calls as needed to supervisor

• Ability to speak, read AND write English and Spanish clearly; professionally and fluently required
• Must be US citizens per federal contractual obligations
• High School Diploma or GED required
• Must be at least 18 years of age
• At least six (6) months of customer service/secretarial/telemarketing experience required
• Ability to type a minimum of 20 WPM (words per minute)
• Ability to comply with moderate computer usage
• Ability to work nights and weekends, as well as overtime and/or holidays as needed
• Experience with and/or ability to use call center telephony equipment
• Call center experience preferred, but not required

  • Apply with Adecco

Reference number US_EN_1_020088_11702868