Bilingual Customer Service Representative

  Adecco is hiring for a Warranty Call Center in Lexington, NC as a Bilingual Customer Service Representative. This position will be responsible for providing excellent Customer Service while resolving customer concerns in a timely manner. We are looking for someone with an understanding of the daily operations and the ability to multitask. A keen attention to detail is necessary to be successful in this hourly position. We want a team player who can maintain a positive attitude in a group setting as well as being able to work alone, while contributing to the companys overall performance and success. JOB DUTIES: Answer incoming customer calls and provide assistance registering their adjustable bases. Gather customers information and determine by evaluating and analyzing the issues that they are having, providing instructions on programming issues to troubleshooting issues with their bases. Process accessory orders, parts orders, tracking shipments via UPS for customers. Possess general knowledge of call center processes and procedures as it relates to customer inquiries, including product use and warranty information, reviewing and processing warranty claims and returns, triaging and diagnosing issues with their adjustable bases, determining part(s) needed for resolution, and setting up services. Provide a delightful consumer experience by engaging with the consumer with accurate, timely and professional responses/resolutions. Hold themselves accountable for each consumer contact, striving for first contact resolution, while taking ownership of the consumer experience. Other primary duties and responsibilities include the following; however, Management reserves the right to assign or reassign other appropriate duties to this job at any time. This document excludes the marginal functions of the position that are incidental to the performance of fundamental job duties DESIRED SKILLS/EXPERIENCE: Has developed knowledge and skills through training or related work experience. Often entry level for those with work experience in the skill area. Applies experience and skills to complete assigned work. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions. To perform this job successfully, the employee must be capable of performing each essential duty and responsibility satisfactorily. The requirements herein are the minimum levels of knowledge, skills, and/or abilities required. WORK ENVIRONMENT/PHYSICAL DEMANDS: Fastpaced call center environment. Some stress may occur. The work environment and physical demands characteristics are representative of those an employee encounters while performing the essential duties, responsibilities, and key results of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties, responsibilities, and key results outlined herein. Must be able to work: 11am8pm Must be available work on Saturday Must be able to train from the hours of 8am5pm Pay Rate $11 Per hour Must have 3 + years of Recent Customer Service Call Center Experience 

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Reference number US_EN_99_027934_346310