Bilingual Customer Service Representative

Adecco is currently assisting a large client in their search for a few
Bilingual Customer Service Representatives
Apply now if you meet the qualifications listed below!
Responsibilities, Qualifications, & Details:                         
Job Title:             Bilingual Customer Service Representative
Location:             Newark, DE 19711
Pay Rate:             $18.36/hr.
Duration:              1 year – Starting 10/09/2018

The manager will communicate the shift hours once you start the assignment and an 8% shift differential will be added for 2nd shift 11am – 8pm hours only 
Training Hours are 8am – 5pm M – F first 4 weeks 

MUST be flexible for ALL of these shift hours: 8:00 am – 9:00 pm Monday - Friday 

Bilingual - Must be fluent in both Spanish and English. Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products. 

Required Skills: 
• Bilingual - Must be fluent in both Spanish and English 
• Requires basic knowledge of the organization, products and/or services 
• Excellent communication and problem-solving skills 
• One year of experience 
• Solid understanding of the Inbound Call Center 
• Ability to adapt quickly to change 
• Proven ability to meet and exceed productivity and quality monitoring goals 
• Excellent PC skills 
• Must be a team player 
• Ability to seek solutions for customers in a fast-paced environment 

Desired Skills: 
• 1+ years of customer service experience. 
• 1+ years of telephone sales experience 
• 1+ years of financial industry or mortgage servicing experience 
• Collections experience
How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.
IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume.
If you have any questions surrounding the application process, please feel free to reach out to: Jenifer Robinson at
For other opportunities available at Adecco, please go to
The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_022862_11991259