Bilingual Customer Service Representative

  • Location
    Portland, Maine
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Call Center & Customer Service - Customer Service

The Bilingual Customer Service Representative is responsible for First Report of Injury entry and answering the customer service line.

Candidate must be bilingual speaking in English and SPANISH. Experience in a Call Center environment preferred.

-Answers First Report of Injury claim phone line and inputs the First Report of Injury into the Claims computer system.
-Answers Customer Service line and assists Customers answering claim department questions which may include inquiries from providers, agents, insureds and claimants.
-Set-ups and maintains claim information which includes but not is limited to adding and changing addresses, voiding checks, putting in recoveries, changing policy numbers, electronic fund transfers and debit card enrollment.
-Provides clerical support to the Claims Department which includes: Electronic Data Interchange (EDI), and First Report penalties research.
-Assists, when necessary, processing the Claim Departments mail which includes: opening, sorting, prepping for scanning and indexing mail and faxes into ImageRight.

-High School Diploma or equivalent.
-Strong verbal and written communication is REQUIRED in both English and SPANISH.
-Previous customer service experience/CALL CENTER is a plus.
-Proficient in Microsoft Office (Excel, Word, PowerPoint).
-Strong organizational skills and attention to detail a must.
-Speed and accuracy in typing a must.

-Ability to handle multiple tasks a must.

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Reference number US_EN_1_020045_11797258