Bilingual Customer Support Specialist

  • Location
    Houston , Texas
  • Salary
    $15.00/Hour
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temp to Hire

Adecco is currently assisting a local client in their search to fill a Bilingual Customer Support Specialist job in Houston, TX. This is a Temp to Hire opportunity. Apply Now if you meet the qualifications listed below!

Responsibilities:

Accepting and/or initiating at least 70 calls per 8 hour shift.
Contacting partners and customers to collect personal payment info & signatures.
Collecting and confirming billing/EFT info.
Creating and confirming customer accounts and contacts.
Providing excellent customer service to our sales partners and customers.
Creating cases for situations you are not trained to manage.
All CSSI are expected to provide extensive and exceptional customer service.
Answer inbound support phone calls and respond to emails from customers and partners.
A CSSI is also expected to provide a seamless and solution rendering experience to all customers and the entireteam.
A CSSI is expected to maintain and improve quality results by following Company standards and recommending improved policies and procedures.
A CSSI may also be asked to participate in discussions with the operations management teams regarding the goals and processes.
Perform any other duties as assigned.

Requirements
1+ year of customer service skills front line support.
Must be Bi-lingual (English and Spanish).
Ability to work at a computer and talk on the phone for 6-8 hours per day.
Detail oriented with the ability to multi-task.
Strong problem-solving skills.
Salesforce.com experience is preferred
PC skills; Microsoft Office - Excel, Word, & Outlook required.
Flexible schedule, willingness to work every Saturday and/or evening shifts.
Very strong organizational and communication (both verbal and written) skills.
Ability to effectively and accurately transmit, receive and interpret data through the application of appropriate communication behaviors.
Knowledge and capability to use the tools, processes, and best practices to support forecasts that drive business decisions and business planning.
Eagerness to take ownership of business operations data and responsibly review data.
Proven ability to work under pressure and organize, manage and prioritize multiple deliverables.
Aptitude to effectively communicate with peers, senior management and partners.
Team player that behaves ethically, with highest degree of integrity at all times.
Highly positive energy, self-motivated and can-do personality.
Excellent customer service, attention to detail and organizational.

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

Click on Apply Now to be considered for this Bilingual Customer Support Specialist job in Houston TX or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.

  • Apply with Adecco

Reference number US_EN_1_025388_11721245