Bilingual (English & Spanish) Pricing Service Specialist

  • Location
    Miami, Florida
  • Job type
    Direct Hire
  • Category
    Call Center & Customer Service - Customer Service

We are searching for a talented supply chain professional that can handle Pricing Analysis . The role will be split with 50% of time dedicated to maintaining all pricing master data in SAP and 50% managing the day-to-day customer service tasks. This is a critical role within the business to ensure that not only we are taking care of our customer’s needs, but that we are accurately synchronized in our pricing execution for all invoicing to customers.

Prepares comparative pricing data sets of other markets and competitive products. Presents and explains analysis to senior managers for pricing strategy decisions.
Manages customer price lists and new customer creation, including timely SAP updates.
Interfaces with Finance, Marketing and Demand Planning to manage assortment offerings and confirmation of price list approval prior to publishing.
Provides timely SAP updates for short term price changes and customer updates.
Executes all customer order processing tasks from receipt to invoicing.
Coordinates with warehouse for shipment timing and updates.
Interfaces with Demand Planning for inventory outages and forecast updates.
Responds to customer’s needs and inquiries regarding orders, shipments, processes, etc.
Works closely with Commercial team to execute business plans and regularly provides SAP reporting to the multi-functional team.
Can serve as backup to the Customer Service Manager and work directly with senior managers.
Advises Sales team on the usage of incoterms combined with the best modes of transportation (sea, air, truck).

Proven customer service and order management experience (minimum 2 years).
SAP order management and pricing maintenance experience required.
Experience with and knowledge of international import and export processes and delivery terms required.
Excellent communication, presentation, and interpersonal skills.
Ability to multi-task, prioritize and manage time effectively.
Ability to work effectively in a fast-paced, dynamic environment while maintaining 100% accuracy in all tasks and reporting.
Moderate to advanced Excel skills required.
High school diploma required; college degree preferred.
Bilingual Spanish and English preferred.

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Reference number US_EN_2_028296_136046