Bilingual Fraud Analyst II

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Adecco is currently assisting a local client in their search to fill an exciting Bilingual Fraud Analyst II role in Fort Worth, TX! Apply now if you meet the qualifications listed below!

Responsibilities, Qualifications, & Details:
Job Title: Bilingual Fraud Analyst II
Shift: Mon-Sun, Various schedule openings
Location: Fort Worth, TX
Pay Rate: $20.00/hr.

Description

Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud.
Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type.
Will complete inbound credit card calls and take appropriate action based on transaction characteristics of greater complexity.
Assesses the level of risk and makes decisions which directly impact the customer experience and risk to client.
Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution.
Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools


Requirements


MUST BE BILINGUAL IN SPANISH
Bilingual Customer Service/Call Center assessment is a REQUIREMENT and the test score MUST be 90% or higher for submission.

Customer service experience, demonstrated commitment to providing quality customer service
Proven history of dependability
Proficient with computers. Ability to navigate multiple computer systems while interacting with the customer
Ability to work a flexible schedule to meet business needs
Experience working in a team environment
Ability to think critically and use good, sound judgment in decision making
Self-motivated and goal-oriented
Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals such as Average Handle Time, Availability, Quality, etc.
Excellent verbal and written communication skills
Ability to effectively handle difficult client issues
Proficiency in dealing with customers issues in both a routine and complex environment
Ability to multi-task and proven track record of working independently
Ability to adapt quickly to changes in the environment
College degree or commensurate work experience preferred
2-4 years of customer service experience preferred
Inbound/Outbound call center experience and/or fraud experience preferred
Knowledge of banking operations preferred
Knowledge of fraud systems applications preferred
Strong analytical skills preferred


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Angie Castillo; 631-844-7325; angie.castillo@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_406193