Bilingual Fraud Analyst

  • Location
    Phoenix, Arizona
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco, a division of the world leader in the recruitment of office and finance professionals is currently recruiting for a Bilingual Fraud Analyst in Phoenix, AZ. This opportunity is working with one of our premier clients.

Apply now if you meet the qualifications listed below!

Position Details:
Position: Bilingual Fraud Analyst
Location: Phoenix, AZ (Zip 85034)
Duration: 3/5/2018 - 3/5/2019
Shift: Sunday - Thursday, 6am - 2:30pm
Pay: $19.44 - $21.60, depending on experience

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Job Description:
Receives incoming calls and assists customers with questions or issues regarding potential claims related activity. Takes appropriate action based on an evaluation of the customer's needs which may include, filing a new claim(s), updating and follow-up on existing claim(s), and/or reviewing appeals on denied claims. Takes personal ownership to ensure that customer’s requests are processed quickly and efficiently while maintaining compliance with industry regulations and bank procedures. Responsibilities include but are not limited to: initiating claims using multiple systems and tools, providing first call resolution on inquiries, and may assist the customer in resolving disputes directly with the merchant. May debit or credit customer's accounts as appropriate. May research and resolve other general customer account inquiries as appropriate and/or escalate issues on the customer's behalf while providing world class customer service. Understand and adhere to established service level agreements and set appropriate expectation with the clients and customers regarding the claims process. Will be required to meet and/or exceed minimum performance standards. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. Will Build sustainable relationships of trust through open and interactive communication and go the extra mile to engage customers. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks.

• A minimum of 1 year of customer service experience
• A customer centric approach to problem resolution
• Problem Resolution
• Adapts well to an ever-changing environment
• Knowledge of PC functions in a Windows-based environment
• Excellent written and oral communication skills
• Works well independently
• Strong ownership skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Experience working in a call center environment
For additional questions about this position, please contact Elena Jarvis by email at

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Adecco offers a competitive benefit package.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits includingHoliday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume.

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Reference number US_EN_2_022862_400536