Bilingual (KOREAN/ENGLISH) Customer Service Rep

  • Location
    Los Angeles, California
  • Job type
    Contract/Temp to Hire
  • Salary

Bilingual *KOREAN/ENGLISH* Must be fluent: both written & spoken

Temp to Hire, Union client, near Korea Town

40 hours per week, 1st shift, $17/hour


Duties and Responsibilities:

The Representative’s primary responsibility is to help workers form, build, and grow our union by answering calls that come into the Member Action Center (MAC), and providing assistance to union represented workers.

 The MAO duties and responsibilities listed below are representative of the position:

 1. Help form, build and grow our union through interaction with our membership.

2. Engage callers regarding topics pertinent to them as long-term care workers including updates on politics, public policy, and other member issues.

3. Documentation of calls using MAC computer systems

4. Problem solving and providing resources for workers via phone or mail.

5. Answer questions about union contract or on-the-job rights:  assistance filing a grievance/requests and/or referral to the staff team which handle collective bargaining and employer relations for Nursing Home phone calls.

6. Answer questions about union participation, including membership status/dues

7. Answer questions on employment benefits, assistance enrolling for healthcare benefits 8.

Assist workers in registering for training courses and with questions relating to the California Long-term Care Education Center.

9. Encourage member participation in union activities, including civic engagement (of members) such as voter registration, get-out-the-vote and grassroots political advocacy, membership and COPE sign up.

10. Other duties as assigned


Requirements include:


  • Answer inbound calls and/or place outbound calls using computer based phone system, and speaking through a head set or phone handset, may include answer, disconnect, place on hold, conference with another call, make "help desk" call.
  • Follow call flow script to gather information on caller and answer questions appropriately.
  • Review, update and create new notes by typing in computer databases.
  • Create follow up work orders (escalations, mail requests, etc.) as needed.  This is done using online forms.
  • Use customer service skills and techniques to resolve caller complaints and concerns
  • Use Standard Operating Procedures for a variety of activities including but not limited to: class registration, verification of eligibility for health insurance benefits, first level investigation of member complaints and/or discipline, using Language Line translation service, etc.

  • Apply with Adecco

Reference number US_EN_99_025142_11920477