Bilingual Quality Assurance Analyst

  • Location
    Chandler , Arizona
  • Category
    Call Center & Customer Service - Customer Service
  • Job type

Adecco is currently assisting a local client in their search to fill an exciting Bi-lingual Quality Assurance Analyst role in Chandler, AZ! Apply now if you meet the qualifications listed below!

This is for a Bilingual QA Analyst position. Must be fluent in Spanish/English. The QA Analyst will listen to inbound and outbound calls for the Retail Auto Sales, fulfillment, and Concierge departments to mitigate compliance risks to the company. The analyst will fill out a Quality Assurance form while listening to the call in order to identify potential risks per the current QA guidelines. There are daily/monthly quotas that are expected from the analysts. Exceptional listening skills/focus and writing skills are necessary for this position. The listening requirements change often due to the volatility of the auto industry so being able to adapt to change is also a necessary skill for this position. We do listen to Spanish and English speaking employees so bilingual candidates are required.

Looking for someone who has some knowledge of loan terminology.
Bilingual is required.
Notes and forms from the QA will be used in coaching, must be a very professional communicator especially written.
Responsibilities include filling out QA forms and making sure the employees are remaining in compliance and ensuring all disclosures are noted.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to: Susan Russell at

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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