Bilingual Spanish English Call Center Agent

Responsibilities for this Customer Service Representative job include:

- Bilingual Spanish/English a MUST - Read/Write/Speak Spanish/English
- Interact with customers via telephone to provide information
- Process transactions and reply to inquiries about  services
- Use computer system to track, gather information, and/or troubleshoot customer issues
- Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
- Maintain the highest level of customer service
- Refer unresolved customer issues to designated leadership for resolution

Qualifications:

- Must have a High School Diploma or GED
- Bilingual Spanish/English a MUST - Read/Write/Speak Spanish/English
- 6 months previous customer service experience 
- Must be computer literate
- Excellent verbal and written communication skills
- Ability to make good decisions and resolve issues in a clear and calm matter

  • Apply with Adecco

Reference number US_EN_99_026434_439675