Bilingual Support Specialist

  • Location
    Austin, Texas
  • Job type
    Contract/Temporary
  • Category
    Information Technology - Help Desk / Technical Support


Adecco is currently assisting a local client in their search to fill an exciting Bilingual Support Specialist role in Austin, TX! Apply now if you meet the qualifications listed below!

DURATION: 12 months+
PAY: $23/hr

We are looking for a customer-focused resource whose main responsibility is to deliver exceptional support via email to users of various client sales registration, access provisioning, and training systems, as well as sales portals, etc.

Essential Duties and Responsibilities:
Registration and access support. For example, troubleshooting users’ access issues, retrieving login IDs, updating accounts, processing feedback, answering FAQ-related questions, providing registration instructions, escalating technical issues to the technical team, forwarding misrouted requests to the appropriate department, and more.
Reporting and escalating issues through appropriate channels, effectively communicating information with the appropriate teams to ensure constant improvement of processes and support.

Required Experience and Skills:



Strong work ethic and exceptional customer focus
Native-level fluency in written and spoken English
Native-level fluency in written and spoken Spanish, Chinese, Arabic, or Japanese
In-depth understanding of cultural nuances
A strong experience in high-quality customer service
Previous experience in user-system support or application-support troubleshooting
Excellent problem-solving/investigative skills and attention to detail
Timeliness and proven ability to work independently and efficiently
Consistently excellent written and verbal communication skills
Agility and ability to work quickly without compromising accuracy
Proven competence in owning tasks and following through
Ability to exercise good judgement under deadlines
Ability to work an issue from various angles and to ask for help when needed
Mac experience



How to Apply: Click on “Apply with Adecco” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply with Adecco” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Macy Moua at macy.moua@adeccona.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

Equal Opportunity Employer Minorities/Women/Veterans/Disabled




WRITE AND SPEAK NATIVE-LEVEL FLUENCY IN SPANISH, CHINESE, ARABIC, or JAPANESE AND ENGLISH. MUST KNOW HOW TO USE A MAC COMPUTER. SHIFT WILL BE SUN-THURS OR MON-FRI . HOURS WILL BE 9 AM-6 PM OR 8AM-5PM. ANSWERS TO PRESCREENING QUESTIONS REQUIRED FOR SUBMITTAL. When taking the assessment, candidates needs to approach the questions in a direct manner, not narrative. For example: Dear User, XXXX XXXX Thanks, Candidate

  • Apply with Adecco

Reference number US_EN_2_022862_402539