Billing Support Specialist


ADECCO is assisting a premier corporate client in their search for:

Billing and Invoicing Support Specialist

W2 Contract:  12 months (through July 2020)

Leesburg VA

Job Summary:

Successful candidates will manage daily customer communications and requests while ensuring effective billing of products from customer order to remittance within guidelines and Quality policy.

The Billing Support Specialist works in a fast paced, team-oriented environment partnering closely with internal departments and external customers to provide optimum professional customer service.

They are responsible for accurate order validation and closing of the sales order cycle within guidelines and Quality Management System.  Must be detail oriented with a strong work ethic focused on providing a positive customer experience.


  • Assist with managing daily customer communications and requests via CRM, email, and phone
  • Handle incoming and outbound calls with sales agents and healthcare professionals in timely manner with professional phone etiquette. Ensure requests are resolved efficiently
  • Learn and manage inventory allocation and validation processes. Resolve any related discrepancies
  • Learn billing and shipping account infrastructure and maintain account integrity as related to invoicing, contract, and sales reporting processes
  • Build relationships and perform customer outreach with healthcare professionals and sales agents to obtain and validate purchase orders for current and aging sales orders
  • Be familiar with invoicing processes and data validation of sales orders. Ensure timely and efficient processing within daily and monthly deadlines
  • Learn ERP system tools to research credit/collection issues
  • Report inconsistencies and findings to Accounts Receivable and process any necessary transactions
  • Identify types of technical issues for the Customer Relationship Management
    (CRM) and Enterprise Resource Planning (ERP) systems
  • Escalate to appropriate team members and assist in resolving the issue
  • Learn to recognize difference between Bill Only, Bill and Replace, and Direct Purchase, purchase orders and handle creation and review of appropriate accounts
  • Research to level of ability and seek management assistance when further escalation is required
  • Process all tasks in accordance with relevant revenue recognition working
    practices and SOPs, while maintaining compliance with FDA, HIPAA and SOX regulations
  • Expand education by attending product trainings, cross departmental trainings,
    labs, and external systems training
  • Administrative duties that include document preparation and retention, faxing, mailing and information tracking


Required Qualifications:

  • Bachelor's degree from a four-year College or university; or equivalent combination of education and experience. Two years of previous billing experience is preferred.
  • Exposure to product inventory and inventory processes. Knowledge of Medical Device industry desired.
  • Knowledge, skills, and abilities required:
    • Strong communication skills
    • Customer service focus
    • Detail oriented
    • Knowledge in an ERP and/or CRM system
    • Self-motivated
    • Ability to multitask
    • Adherence to deadlines


No C2C or 3rd party contracting arrangement / Adecco W2 only /not require relocation assistance.

Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.

Click on “Apply Now” to be considered for this position or other opportunities with Adecco.

If you have questions surrounding application process, please reach out to or email your resume/cv to

Adecco is the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.


Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled


The Company will consider for employment qualified applicants with arrest and conviction records



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Reference number US_EN_99_022862_527142