BL 7806 Dispatcher

New

Dispatcher

SCOPE

The Dispatcher is responsible for dispatching a dispersed technician workforce. It is a key position which requires daily interaction with customers, technicians, managers and service support personnel. The CSS is responsible for achieving set standards with four metrics: schedule achievement, customer contacts, internal quality, and availability somewhat administrative and self-directed.
 

RESPONSIBILITIES

  • Receive requests for service, scheduling service calls and remotely routing at least 25 technicians to meet customer commitments and overall call volume, utilizing windows based computerized routing system
  • Properly utilize technicians and maximize quality of service and productivity
  • Follow up on parts availability and prioritizing aged calls
  • Manage a Gantt chart for service calls
  • Advise manager of performance, attendance or other matters requiring attention
  • Responsibilities not limited to these tasks. Manager may assign other duties as needed and bodies of work may be rotated among other areas
  • Serve as back up support for other zones. May include periodic customer relations support manage exceptions.

 

QUALIFICATIONS / REQUIREMENTS

  •  High school graduate or equivalent required.
  •  Excellent organizational skills and attention to detail.
  •  Excellent oral communication skills, specifically telephone skills.
  • Ability to work in an extremely fast paced, dynamic team environment with many competing priorities and deadlines.
  • Must possess a high degree of integrity and ability to maintain confidentiality.
  • Must be a motivated self-starter and fast learner.
  • Must be able to build strong relationships
  • Work schedule varies and may change at any time. working relationships with a field-based clientele
  • Ability to read a map

 

DESIRED CHARACTERISTICS

  •  Previous dispatch experience.
  • Previous customer service, appliance, part, dispatch and/or inventory experience.
  • Knowledge of FSMS, COPS, TPTP systems or equivalent.
  •  At least one-year experience in use of IBM PC, Microsoft Windows, Word, Excel, PowerPoint, Mail, etc.
  • Flexibility as the work schedule varies and may change at any time. Notes from Intake Call w/manager the dispatcher position is set in an office environment. Contractors will work with techs via phone and email to arrange the daily schedule for services needed. The contractor will need to follow up with techs regarding schedules and appointments. Will be responsible for scheduling routes, rescheduling appointments if needed, and ordering parts.

    Skills Needed

 

  • Microsoft Outlook Customer Service Strong Clear Thinker Multitasking Quick decision making with little supervision

 

  • Ability to work in multiple computer screens (3-4 screens at one time)

 

  • Dispatching experience great to have

 

  •  Building relationships with our field personnel is also critical.

 

 We work remote and our only source of communication is phone and email. Training will consist of on the job training for a few weeks. The training schedule will be 6:30am-3:30pm. Operational hours of the business contractor will work within the hours listed below for an 8-hour shift. Mon-Fri 5am-6pm Mon-Fri 4am-5pm once time change takes place Typical hours will be Mon-Fri occasional Saturday (not often). Hours can vary once trained must be flexible where the need is.

  • Apply with Adecco

Reference number US_EN_99_020094_319536