BP - Business Analyst I

Adecco is assisting a National Insurance Provider in recruiting for Sales Support Representatives in Roanoke, VA . These positions are Temporary-to-permanent for the highest performing candidates as business needs allow. Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.

Primary Responsibilities:

Handling in-bound phone calls professionally, while providing excellent customer service.
Research and resolve sales agents questions relating to:
How to use self-service tools
Member concerns
Medicaid and Medicare verification
Application status and eligibility
On-boarding and certification process
Commission injuries
Document call resolution of each contact in various systems in a clear and concise manner
Demonstrate the ability to provide a quality experience for all of our customers
Meet minimal performance goals on a weekly, monthly, quarterly, and annual basis



• At least 1 year of customer service experience
• Ability to communicate clearly and concisely (verbally and written)
• Strong computer skills are required, including but not limited to: Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to learn new computer applications quickly and toggle between multiple systems
• High School diploma or equivalent (GED)
• Ability to multi-task

Preferred Qualifications:

• Experience working in a call center
• Healthcare and/or insurance industry experience
• Medicare knowledge
• Experience supporting a sales team or working with sales representatives
• Experience navigating a computer while speaking on the phone

8:00am - 4:30pm Monday - Friday (local time)
4 weeks (candidates cannot miss any days during training)
A grammar, Microsoft Word, and Microsoft Excel test must be passed with an 80% or higher (with agency)
Once they have completed training, candidates must be able to:
Pass product certifications annually
Work any shift between:
Virginia: 8:00am - 8:00pm (EST) Monday - Friday
To work on weekends or overtime as requested

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

Click on Apply Now to be considered!


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_027070_437544