Business Analysis Consultant - Senior


Adecco is currently assisting a local client in their search to fill Business Analysis Consultant – Senior in Eden Prairie, Minnesota! Apply now if you meet the qualifications listed below!

The Product & Service Design contractor drives the practice of understanding consumer needs through experience relative to the digital Health Ownership platform. In this role you will collaborate with Enterprise partners to inform and influence Consumer Experience across the assigned product areas and engage with cross-functional product teams in human-centered design to define consumer journeys, experience frameworks and innovative strategies rooted in consumer needs/behaviors.

Specific Duties:
1. Exercise the practice of Product & Service Design through human-centered and participatory methods of design thinking to identify unmet consumer needs and conceive new concepts or experience strategies to meet those needs.
2. Utilize best practices related to HCD methods: conducting observational research, interviews and workshops; undertaking internal and external research activities; generating conceptual frameworks and formulating insights related to the synthesis of the research data; creating tangible, compelling design expressions that communicate vision such as journey maps, and help teams develop great solutions and ensure consumer desirability
3. Partner across Optum, UHC and the enterprise to define and articulate a given health experience journey and the associated roadmaps
4. Lead discovery and assessment sessions across business constituents and external agencies/partners, taking into account evolving guest expectations, technologies and business strategies driving to a synthesized point of view across the business and for the omnichannel consumer
5. Develop supporting business cases and offer distinct new value propositions

Must have qualifications/experience:
1. 8+ years relevant work experience in human centered design field
2. 4+ years experience human-centered and/or participatory methods of Design Thinking to identify unmet consumer, market and institutional needs with demonstrated track record of creating new service concepts or business strategies to meet those needs.
3. 3+ years experience leading matrixed teams and partners (internal and external) to deliver solutions integrating change management strategies for successful adoption.
4. Experience in experience design from vision and strategy to execution (digital/omnichannel preferred)
5. Adept at facilitating and engaging large groups appropriately through the experience strategy and design processes

M-F 8-5pm

Address: Eden Prairie, MN 55344 (MN101)

Dress Code: Casual IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good,, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
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Reference number US_EN_2_022862_407330