Business Analyst Advanced

  • Location
    Cary, North Carolina
  • Job type
  • Category
    Information Technology - Business Analyst

Adecco is assisting a premier financial services corporation with an immediate opportunity for
Business Analyst - Advanced – Cary, NC.

Business Analyst Advanced – Cary, NC
W2 contract 4 months
Pay Rate: 36.49 / hr
Monday - Friday

Specific Duties
Client Specific Instructions
The successful candidate will be a self-motivated, Tech-savvy Sr. IVR Business Analyst with the ability to think strategically, gather and analyze multi-sourced data to provide insights that support decision making, and collaborate with cross-functional team members in a highly matrixed, fast paced enterprise-level organization. The Sr IVR Business Analyst will lead the end-end analysis, documentation, management, and tracking of business requirements throughout the life of the project/program.


Develop business requirements to implement new and/or modified processes, complete general business analysis and process mapping activities (i.e., current state, future state)

Communicate technical concepts to non-technical audiences, and business concepts to technical audiences

Efficiently manage and trace requirements end to end, throughout the life of the project/program

Effectively conduct data gathering and data analysis in order to draw insights, conclusions, and determine impacts in order to aid in planning, project execution, and decision making

Exposure to IVR/Telephony in operational setting highly desired

Plan, lead and host meetings to elicit and document high level and detailed business requirements

Communicate concepts using narrative, graphical, and visual means with strong business writing and communication skills

Identify gaps, dependencies and linkages between programs, and communicate findings with appropriate program leadership and team members

Apply emotional intelligence, communication, planning, meeting management, and time management skills to successfully execute day to day activities

Work in a virtual environment and/or with virtual team members

Provide updates to management regarding business analysis deliverables and the application and implementation of new or revised processes

Manages critical relationships with CSC staff, IT partners, and LOB partners

Performs other duties as assigned or required

Apply basic project management principles and techniques to plan and manage workload and report status updates to Program leadership

Must Have:

Bachelor’s degree in Business or Information Systems with equivalent experience (>5 years)

Six Sigma/LEAN certification (beneficial but not required)

Extensive experience (>5yrs) with developing business requirement (BRDs), and process mapping (swim lane workflows) documents

Strong Data Analysis skills

Experience in Call Center, IVR, and/or Telephony

Experience working on dynamic, transformational projects highly desired

Experience planning and managing Quality Assurance and User Acceptance Testing highly desired

Experience working through all aspects of the SDLC with the flexibility to adapt to both Agile and Waterfall methodologies highly desired

Strong written and oral communication skills, with experience succinctly presenting business analysis outcomes and recommendations

Ability to work within a team environment as well as independently

Ability to balance multiple responsibilities and adapt to changing priorities

Strong working knowledge of Microsoft Word, Excel, PowerPoint, and Visio required

Strong analytical skills required

Strong Critical Skills required

Strong analytical and critical thinking skills required

Result Orientation

Ability to influence

Strong relationship building and research skills

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to Malisa Castillo at

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_400504