Business Analyst - Transformation Project

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Adecco Group is seeking a Business Analyst in Cary NC area



Position: Business Analyst - Transformation Project
Pay Rate: $31.00 per hour
Length: 6 months W2 contract (April to October)
Location: Cary NC




Overview:

Our premier financial services client is seeking a business analyst to support thier Global Customer Solutions Group.
The successful candidate will work as part of the Transformation Delivery team. The Transformation Delivery team is responsible for the development and delivery of strategic programs and business process solutions to drive operating efficiency and enhanced customer experiences within the contact center environment.

Responsibilities:


• Reporting to a Director within the Transformation Delivery team this individual will partner with stakeholders to support compiling and analyzing data related to: call volumes, call types, IVR & Call Network volumes/activities
• Support continuous improvement programs to drive efficiency and customer engagement
• Work with minimal supervision to conduct business requirements gathering address business opportunities/issues
• Facilitate and Participate in project meetings to drive deliverables
• Provide updates to management regarding business analysis deliverables , the application and implementation of new or revised processes
• Support critical relationships with GCC staff, and LOB partners
• Provides information to end users to help resolve inquiries related to assigned processes, procedures, and/or initiatives
• Performs other duties as assigned or required

Experience and Technical Skills:

• Familiarity of front and back office customer interaction within insurance, financial services of other customer centric organizations. (helpful)
• Familiarity within contact center technology, procedures, and key operating measures (very helpful)
• Familiarity with customer relationship management applications (helpful)
• Strong written and oral communication skills, with experience succinctly presenting business analysis outcomes and recommendations
• Ability to work within a team environment as well as independently
• Ability to balance multiple responsibilities and adapt to changing priorities
• Good time management, organizational and interpersonal skills
• Experience with Microsoft SharePoint, Microsoft Visio, and Microsoft Word


Education Required and Competencies:

• Bachelors degree in Business or Information Systems with equivalent experience (>3 years)
• Six Sigma/LEAN certification (beneficial but not required)
• Result Orientation
• Strong relationship building skills
• Strong research skills




**Must be eligible to work for any employer in the U.S. without sponsorship / NO corp to corp or 3rd party contracting arrangement / Adecco W2 only and not require relocation assistance!!.

***Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.

Click on “Apply Now” to be considered for this position or other opportunities with Adecco.

If you have questions surrounding the application process, please reach out to: Patricia.Landay@adeccona.com or call 631-844-2898.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include 401(k)and Insurance Benefit Plans.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_410670