Business Operations Analyst

Job Title: Business Operations Analyst

Estimated Length: 1 year with the opportunity to extend to 2 years based on performance
Pay: $45/hr. - $55/hr.
Location: Palo Alto, CA

Position Overview:
Would you like to create the next general processes and tools at the Largest Search Engine? If so, this opportunity is for you! In order for the World’s Largest Search Engine to deliver an amazing customer experience, we need to create new exciting products that offer an easy and risk-free way to shop.

We need to design, prototype and test processes for customer returns and merchant returns. The Business Operations Analyst will be tasked with working with returns operations team nationally to understand the challenges they face and learn the ins and outs of the operations at the local level. They will then be required to create business requirement documents and work cross-functionally to deliver tools and processes that improve operational efficiency. Performance metrics and launch dates must be met, but that must be balanced with a focus on our customer experience and cost targets.

Cross-functional coordination is a critical part of this role. You will be ensuring local operations teams, Business Development, Product Management, and Engineering milestones are all in sync. You will create an atmosphere where people feel a sense of ownership but also a great sense of camaraderie as we strive to expand our business.



  • Experience (3-5 years) working in or partnering with operations

  • Experience (1-2 years) working in an intensive change management role

  • Exemplary skills in problem solving and data analysis

  • Intermediate analytical competency in SpreadSheets

  • Basic competency in SQL

  • Bachelor’s degree in operations or analytics (econ, math, stat) preferred

  • Must work well under deadline pressure and adhere to aggressive SLAs

  • Ability to multitask, while maintaining focus on goals

  • Communicates honestly and openly, working well in a team dynamic and always being

open to feedback

  • Natural leader with the ability to influence cross-functional teams



  • Support business and operations team with capacity planning and performance analysis

  • reporting

  • Become the subject matter expert on both customer returns and merchant returns

  • Partner with business development to form both short and long term returns strategy

  • Create business requirement documents for new engineering feature requests

  • Design, prototype and test new processes and tools for reverse logistics

  • Coordinate with cross-functional teams to ensure new tools/processes are rolled out in


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Reference number US_EN_99_022211_11998978