Business Process Representative


8:00 AM – 4:30 PM Monday – Friday (30-minute lunch)


Adecco is currently assisting a local company in their search for a long-term Work Order Processor/Business Process Representative. As a Business Process Representative, you will be responsible for the creation and distribution of work orders. It is your responsibility to track each order to its final stage, ensuring all compliance measures. Candidates must have a good phone disposition and be customer service oriented as you will occasionally be making outbound calls to customers. High-volume data entry, problem-solving skills, and comfort using Excel are a must. If this sounds like you, read on for further details and apply now for immediate consideration.

Essential Duties / Responsibilities:

  • Performs work order creation and completion activities in the ESD module of SAP to ensure the accuracy of records used to construct, maintain and operate the company’s gas delivery system; analyzes and corrects errors produced in the ESD module of SAP; executes activities related to the Accounts Receivable Other (ARO) process and other related administrative and clerical duties as assigned.  Candidate must have strong data entry skills, preferably in a high-volume setting.
  • Inputs construction and maintenance information into SAP and/or Mobile Data, initiates customer billing, creates follow-up orders, updates order information, and communicates order information to field operations to ensure the accuracy and integrity of company records. 
  • Receives, analyzes, interprets, calculates, verifies the accuracy and completeness of ESD work orders, customer invoicing and other related documentation. 
  • Completes ESD orders in SAP and/or Mobile Data to ensure accuracy and integrity of materials management.
  • Reviews work orders and time charges in SAP for accuracy, DOT compliance and completeness.
  • Contacts customers to obtain pertinent information to support the work order process or information inquiry.
  • Maintains current knowledge of department and company information regarding pricing and other general knowledge. 
  • Handles routine aspects of the Accounts Receivable Other (ARO) process as it relates to non-commodity charges.
  • Assigns work orders to vendors and approves/pays contractor invoices while collaborating with Contract Services.
  • Maintains the archival recordkeeping process and partners with other work groups, such as SAP, FileNet, Mobile Data and GIS to ensure that records are maintained to document the gas delivery system and to comply with federal, state and other regulatory bodies


  • Requires a high school education or the equivalent knowledge of English, basic mathematics (addition, subtraction, multiplication, division and calculation of fractions and/or percentages), grammar, spelling and punctuation.
  • Requires a minimum of two (2) years of experience in one or more of the following areas: natural gas operations, SAP, support function, or at least two years of equivalent experience. An associate’s degree may be substituted for experience.
  • Able to demonstrate knowledge of natural gas distribution system operations
  • Able to demonstrate a working knowledge of SAP and SAP’s work environment (including ESD)
  • Able to demonstrate basic analytical and problem-solving skills and make sound decisions
  • Able to demonstrate working knowledge and proficiency with PC’s, mobile data and SAP, including SAP transactions for leak management, reporting, maintenance, work order origination and completion
  • Able to demonstrate effective oral and written communication skills
  • Able to demonstrate excellent interpersonal skills
  • Able to prioritize and manage multiple projects, activities and deadlines effectively
  • Able to work in a team-oriented environment
  • Able to adapt quickly and respond well to changing priorities
  • Able to demonstrate and apply strong customer service skills
  • Able to use personal computer software proficiently, such as word, excel and electronic mail
  • Able to handle confidential information with discretion
  • Able to exert up to 10 pounds of force occasionally and/or minimal amount of force constantly to lift, carry, push, pull, or otherwise move objects
  • Able to operate a personal computer proficiently 
  • Able to view terminal for extended periods of time 
  • Able to sit for long periods of time
  • Able to operate a copy machine, fax machine, calculator, telephone and other office equipment
  • Able to work in a normal office environment
  • Able to travel to other locations
  • Able to work in a fast-paced environment with high daily pressure to meet deadlines or manage emergency situations
  • Able to work extended hours (scheduled and/or unscheduled, nights and/or weekends) occasionally, as needed or required to meet established deadlines

This job description reflects an assignment of essential functions; it does not prescribe or restrict the tasks for this position. Other duties and tasks may be assigned to this position at the Company’s discretion.


  • Apply with Adecco

Reference number US_EN_99_025255_369299