Call Center Agent

We have openings in Tampa for Outbound Call Center reps! See below for details.

  • Make outbound calls to designated members with the goal of scheduling an in-home health risk assessment
  • Actively participates and contributes to overall team cohesiveness and achievement of team goals
  • Meet monthly key performance goals including, quality, productivity, aht, vph, scheduled rates, decline rates, contact rates, and other key performance indicators
  • Follow and comply with established standard operating process for all activities and procedures including accurately and concisely documenting member details/feedback and special needs indicated during the call
  • Excellent communication and presentation skills to effectively interact with the members resulting in scheduled appointments, addressing member issues, and providing additional information as needed
  • Requires an individual to maintain the ability to work in an environment with PHI / PII data
  • May be assigned other duties
  • Must maintain compliance with all company policies and procedures.
MUST HAVE RELIABLE TRANSPORTATION and be available for second shift. 

  • Apply with Adecco

Reference number US_EN_99_020031_11991020