Call Center Associate

Adecco is recruiting for a client in South Burlington, VT for the Call Center Associate positions. This Call Center Associate position is a temp to hire opportunity. The roles and responsibilities for this Call Center Associate Position include and not limited to:-

 

  • Resolving customer questions, complaints and requests via the telephone or e-mail adhering to internal policies and procedures and utilizing working knowledge of the organization’s products to meet department productivity and quality standards.
  • Continually develops and maintains working knowledge of internal policies, procedures and products.
  • Receives inquiries from customers by telephone or e-mail and communicates response effectively.
  • Utilizes automated systems to log and retrieve information.
  • Processes customer requests including bill payments, transfers, special handling and problem resolution.
  • Investigates and resolves or reports customer problems. Identifies and escalates difficult customer situations to the appropriate party.
  • Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.

*Job Requirements

High School diploma or equivalency required.

0-2 years relevant experience.

Effective verbal and listening skills to provide courteous and professional customer service. Ability to remain calm and courteous when handling difficult calls and requests.

Ability to develop and maintain working knowledge of the organization’s products and services.

Effective PC skills including, electronic mail, intranet and industry standard applications. Ability to learn to use additional applications as necessary. Ability to use phone system effectively.
If Interested in this Call Center Associate position, Please feel free to apply at burlington@adeccona.com or Call us at 802-658-9111.

  • Apply with Adecco

Reference number US_EN_99_020950_381437