Call Center CSR Inbound Only

  • Location
    Tempe , Arizona
  • Salary
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temp to Hire

Adecco is currently recruiting CSR's for a financial client in Tempe, AZ. This is an inbound only call center. Client interviews being scheduled now! Responsibilities: Resolve complex issues related to shareholder's accounts and transactions ensuring the highest levels of customer service, building shareholder confidence with each interaction, and creating brand ambassadors for clients. CSR's will serve as a subject matter expert in areas related to shareholder inquiries in order to efficiently resolve shareholder issues.

RESPONSIBILITIES Include: Responds to customers via inbound calls generated by claimant, shareholders, or other participants with relation to accounts and provides customers with exceptional customer service and a positive impression of self and organization through courteous, prompt, and responsive resolution of customer inquiries.
Researches account and transaction information and resolve issues and discrepancies; provides documentation on customer activities and information on products and services. Uses multiple computer systems to locate, interpret, and communicate information to provide exceptional customer service. Provides up to date and accurate information by utilizing knowledge of internal systems to source, interpret and communicate information to customers. Escalates more complicated issues to appropriate Team Leader, identifies stakeholder, claimant trends or common issues and communicates to their Team Leader as appropriate. Promotes additional services/ communication channels to customers when necessary. This is a potential temp to hire opportunity!

$17.00 hour, Mon-Fri, 40 hours 6am - 3pm (5 week paid training)
After training, hours will be 6am - 230pm or 630am to 3pm (after time change hours will be 7am-330pm or 730am -4pm)

MUST pass background check, drug screen and fingerprint check to be eligible for assignment. MUST provide last degree earned.

  • Apply with Adecco

Reference number US_EN_1_023066_11688336