Call Center Customer Service Healthcare

  • Location
    Pensacola, Florida
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service


Adecco is currently assisting a local client in their search to fill a Call Center Customer Serivce I role in Pensacola, FL!

Questions about this job? You can chat with me Live at https://flashrecruit.com/user/MelodyMeyer

**Must be eligible to work for any employer in the U.S. without sponsorship / no corp to corp or 3rd party contracting arrangement / Adecco W2 only.




POSITION: Call Center Customer Serivce I
LOCATION: Pensacola, FL 32505
START DATE: 5/22/2018 or ASAP
Duration: 8/18/2018
Work Schedule M-F 10:30am-7:00pm
Pay Rate: $12.00 per hour / Adecco W2

Responsibilities


Responsibilities: taking inbound calls from health plan members/providers regarding claims, eligibility, and payments. Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes, product pricing & resolves return credit problems. Works on assignments that are routine in nature where limited judgment is required. Normally receives detailed instructions on all work.

Call center experience and a medical background preferred but not required,

Work schedule: M-F 10:30am-7:00pm

Expectations
Our client expects all employees to adhere to a strict 90-Day probationary period; all employees are expected to be in full attendance within this 90-day period. Tardiness, call-outs and no-shows will not be tolerated and will result in the assignment ending for the representative if this becomes a problem.
Our client expects all employees to be flexible with scheduling and be available to work any hours between 8:00am – 9:00pm Monday-Friday.
Our client expects all employees to achieve the Core Metrics established for the department as it relates to Performance, Productivity and Quality.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Melody Meyer at melody.meyer@adeccona.com


Questions about this job? You can chat with me Live at https://flashrecruit.com/user/MelodyMeyer


The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_403533