Call Center / CUSTOMER SERVICE REP 2//56588-1

  • Location
    Fort Worth, Texas
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 14 - $ 16 / Hour
  • Category
    Call Center & Customer Service - Customer Service

Job Description:

AAs a pharmacy customer support representative you will handle inbound calls from pharmacies, vendors, pharmaceutical sales and insurance company inquiries, which involves researching and resolving issues in a timely manner. This includes documenting calls, communicating new product/service offerings, and escalating critical complex issues to next level of support. Calls are handled with accuracy while meeting departmental and individual performance goals. You will integrate and practice McKesson Shared Principles of Integrity, Customer Centered, Accountability, Respect and Excellence (ICARE).

Key Responsibilities:
• Accept inbound calls and handle customer requests 
• Meet all departmental goals including schedule adherence, average handle time, attendance, and quality monitoring 
• Communicate effectively with Internal and External customers 
• Troubleshoot customer issues, which may involve research, knowledge of products or services, procedures or regulations in order to resolve the problem 
• Document issue in call tracking system 
• Assist other team members to resolve and satisfy customer service issues as they relate to the following products/services: Easy Claim, First Call, Scriptline, Serono, RxSafety Advisor, eClaims, added-value services, AFT, Pre and Post Editing, ePrescribing and any other future service offerings 
• Participate in special data entry duties when assigned by a Supervisor
Minimum Requirements 
Minimum 6 months customer service experience with proven customer satisfaction results as well as the ability to build relationships and resolve customer issues with quality in mind. The ideal candidate will learn quickly, has excellent communication skills, and basic computer skills.
Other Requirements:
You must be flexible to work any shift during operational hours which includes, nights, weekends, and holidays. RelayHealth is a 24/7 operation.

Additional Knowledge & Skills 
• MS Office (Excel, Word, Outlook) 
• Organized and detail oriented 
• Initiative 
• Team work 
• Positive attitude 
• Excellent attendance record 
• Strong schedule adherence 
• Multitasking abilities 
• High levels of engagement 
• Time management skills 
• Minimum of 1 year experience in a call center environment preferred 
• Pharmacy Tech experience preferred

Must be available to work Monday thru Sunday (5 days per week)/ including holidays / hours would be between 6am – 10pm.

  • Apply with Adecco

Reference number US_EN_99_028082_11858223