Call Center Customer Service

  • Location
    Sarasota, Florida
  • Job type
    Direct Hire
  • Salary

Adecco is currently recruiting for a client in Sarasota Florida. The requires a Call Center Customer Service/Sales Specialist. Job Duties- Manage the overall direction, coordination, implementation, execution, control and completion of projects ensuring consistency with customer expectations, company strategy, commitments and goals. ¿ Proactively communicate with customers to establish a project pace, embrace situations to resolution providing a superior customer experience. ¿ Comply with current government and state contracts, CMAS, GSA, BuyBoard, TIPS/TAPS Contracts, properly document, report and complete process follow-through for incoming sales orders. ¿ Analyze requirements of all government contracts and respond accordingly to each contract¿s specific needs. ¿ Act as an internal resource for school division sales consultants with questions and direction regarding working with our contracts. ¿ Provide all follow-up documentation to include maintaining a file of all contract orders, tally sheet and folder of all contract calculation sheets. ¿ Remain current with any contract changes and relay this information to school division and any other parties. ¿ Build and efficiently manage each project¿s timeline and schedule from point-of-sale to installation. ¿ Delegate tasks to appropriate departments or persons to progress project to completion. ¿ Initiate the interdepartmental and Subject Matter Experts communications as needed to progress an order to sign completion keeping customer updated as appropriate. ¿ Conduct live customer order audits to clarify order, set proper expectations and build project calendar for customer touchpoints. ¿ Educate the customer on: installation preparations, online reservation system and any other item so customer remains properly informed. ¿ Field customer calls to resolve issues or provide a warm turnover to Subject Matter Experts (SMEs) with follow up. ¿ Provide swift and thorough solutions for customers any time a delivery, transaction or general experience with our product does not go 100% as planned (i.e.: damage, shipment changes, change orders).

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Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_99_020488_11896215