Call Center Customer Service Specialist

  • Location
    Jacksonville, Florida
  • Job type
    Contract/Temp to Hire

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative III role in Jacksonville, FL! Apply now if you meet the qualifications listed below!

 

Responsibilities, Qualifications, & Details:                 

Job Title:               Customer Service Representative III

Shift:                    Sun-Fri, Between the hours of 5AM to 10PM

Location:               Jacksonville, FL

Pay Rate:              $15.00/hr.

 

Description

  • Handle incoming Wealth Management client calls utilizing professional telephone and problem solving skills 
  • Support Client Online navigation and functionality including but not limited to linking of accounts to online and statements, creating user friendly IDs, resetting client passwords, and providing technical support with connecting to the online web-site and quicken downloads 
  • Routine business account servicing including; Visa spending limit adjustment processing, card activations, PIN setups, stop payment processing, account maintenance 
  • Responsible for ≥ 99.9 % accuracy in processing redemption transactions and adjustments on Visa Signature and client+ Credit Card accounts to prevent negative financial impact to the client and/or their partners 

SKILLS

Expected to demonstrate the following competencies including, but not limited to:

 

 

  • Professional Demeanor: Ability to conduct oneself with patience, composure, and appropriate attitude 
  • Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client’s requests 
  • Problem Solving and Decision Making Skills: Use good research and problem solving skills; know where to go to resolve problems 
  • Initiative: Demonstrate a “self-starter” behavior and a willingness to help others 
  • Communication Skills: Communicate effectively, actively listen and follow-up with question 
  • Must consistently demonstrate excellent verbal and written skills and exhibit a strong commitment to customer satisfaction and service ownership via observable call management behaviors.
  • Representatives must also demonstrate a cooperative and professional work ethic while achieving the required call center metrics (example: handle time, adherence, service levels, quality monitoring, call tracking) that are utilized to evaluate their performance. 
     

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

 

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 



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Reference number US_EN_99_022862_11903563