Call Center

  • Location
    Des Plaines, Illinois
  • Job type
    Direct Hire
  • Salary
    $16.00/Hour
  • Category
    Call Center & Customer Service - Customer Service

Ring ring. That’s opportunity calling for you! We’re hiring temp to hire Technical Call Center Representatives in Rosemont. Call center representatives are important, really important, for making sure the world’s best companies have the best reputation. We’re looking for enthusiastic problem solvers if you love talking with people and helping them find a solution, we want to hear from you.

As a Call Center-Technical Support Specialist, you will be responsible for handling high volume amount of calls and emails inquiries from our valued customers while providing industry leading customer service. You will be trouble shooting products, placing orders, and managing accounts.

Pay is $16 per hour.
Monday- Friday
Shift 9:30AM-6:00PM
Overtime opportunities!



Responsibilities:
• Reading and using schematics to help provide general technical assistance to both internal and external customers
• Asking questions and using operations manuals to accurately diagnose problems and walking the customer through the solution
• Entering service requests to dispatch a technician to fix equipment when needed
• Assisting customers with part orders and other requests using ORACLE and other computer systems; this includes data-entry of customer numbers, part numbers, quantity, etc.
• Processing customer warranty or billable parts orders or returns.
• Monitoring Oracle Business Intelligence (OBI) to assess daily open order reports and resolve any open and back order issues or orders with an on-hold status.
• Responding to all customer correspondence and voicemails within established Service Levels
• Escalating back order parts issues per policy to determine parts availability and inform the customer
• Explaining and administering company policies and procedures (e.g., warranty policy, parts credit, return policy, etc.).
• Maintaining contact with National Commercial and Consumer accounts.
• Communicating effectively with internal customers (within this and other departments) on the status of requests, and assists in determining corrective action to ensure customer satisfaction
• Working closely with Field Service Administration, Field Service, ISO's, Supply Chain and Accounts Receivable to ensure issues are escalated and resolved
• Other duties and responsibilities as assigned

So, a little bit about us. We’re the worldwide leader in staffing, but it’s only because of all the great people we have working with us. We place over 70,000 people with the world’s most well-known companies every day, but that’s not enough. Why? We think everybody deserves a chance to find a good job. To work on your terms. To better your situation. To get benefits, regardless of whether you’re temporary. Does this all sound good to you? If you ask us, we’d make a great team. Isn’t it kind of ironic that the way to get started is to pick up your phone and give us a call? Our friendly experts are ready to get you in at a great job, so the ball is in your court.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_1_026788_11923419