Call Center Inbound

Adecco is assisting Computershare Financial Services in Canton, MA for a 3 month temporary inbound call center assignment for a class action case, the assignment would begin in January 2019. Pay rate is $17/hour. 

Shifts available: 

8a - 4:30, 8:30a - 5 , 9a - 5:30, 10:00a - 6:30 or 11:30a – 8

Job Summary: 

Responsible for handling inbound/outbound claimant inquiries generated by phone, email, and/or written correspondence relating to account status and activity. Researches account and transaction information and record to resolve account issues and basic discrepancies; provides documentation on customer activities and information on products and services. Uses computerized systems to locate, interpret, and communicate information to provide customer service.

 

Primary Accountabilities

Responds to the day-to-day customer service activities generated by claimants or other participants with relation to ongoing class actions projects; and provides customers with a positive impression of self and organization through courteous, prompt, and responsive resolution of customer inquiries.

Provides up to date and accurate information by utilizing knowledge of internal systems to source, interpret and communicate information to customers.

Escalates more complicated issues to appropriate Team Leader

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Ability to speak and hear on a telephone system is a requirement and essential function.

Experience in financial services software and MS Office preferred.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Please APPLY today for immediate consideration! 

 

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Reference number US_EN_99_025236_391408