Call Center Inbound Team Lead

  • Location
    Tempe , Arizona
  • Salary
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temp to Hire

Adecco is currently assisting a financial client in Tempe, AZ with recruiting talented Call Center Team Leaders. APPLY NOW! SCHEDULING INTERVIEWS FOR THIS FRIDAY 10/20! Successful candidates will have 1-3 years of Team Lead or experience. Responsible for handling escalated inquires generated by phone, email, and/or written correspondence relating to account status and activity. Responsible for managing, coaching, motivating and developing a team of Customer Service Representatives who handle day-to-day customer service inquires and inbound/outbound calls. Manages the processes and develops initiatives to achieve service, quality, financial and attendance standards. Leads staff responsible for responding to customer service activities generated by stakeholders with relation to accounts in a wide range of companies and businesses. Focuses on innovation and team development to achieve results.
Contributes to the overall objectives of the Communications Center by motivating their team to meet and exceed individual, team and center goals. Ensures staff is kept up to date with all Communications Center direction, strategy, actions policies and procedures.
Uses systems, management information, and feedback from team to identify trends and develop plans for process improvement Other duties or tasks as assigned by management.
Bachelor's degree (B. A.) from four-year College or university; or four plus years related experience and/or training; or equivalent combination of education and experience. Strong mathematical ability.

40 hours, 6am -3pm, Mon-Friday availability. $21.00/hour (5 weeks paid training)
After training, hours will be 6am - 230pm or 630am to 3pm (after time change hours will be 7am-330pm or 730am -4pm)

MUST pass background, fingerprint check and drug screen. MUST provide documentation of last degree earned.

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Reference number US_EN_1_023066_11688315